Shipping policy
Delivery Time | Shipping Options
A beautiful, durable floor sets the tone for the entire room—and sets the stage for some of the most meaningful moments of life. Your baby’s first steps. Roughhousing with your kids after work. Sitting in front of the fireplace with your spouse. The flooring you choose can communicate warmth, comfort, luxury, or even a sense of playfulness.
That’s why it’s important to get it right. When you decide to update the floors in your home, or when you’re custom-building a new house, you want reliable surfaces that are going to stand up over time, even in the most high-traffic areas. You also want a look and a feel that fit you and your family.
We’re flooring experts committed to finding you the best product for your home and giving you superior installation and customer service. It’s quality you can stand on!
Good Guy Flooring is committed to providing all of our customers with superior service, no matter their project. To get your order to you in a timely and efficient manner, we use UPS along with reputable and reliable freight carriers.
Delivery Time
- • All orders will be processed the following business day. Should your order contain any items marked as “Ships Next Day", these items will ship the following business day after receipt of the order. All other items will ship within 3-7 business days of receipt of the order. to allow time for the materials to be received by our warehouse. Once we receive the material from our vendors, your order will be prepared for shipment and in route to you within the following business day, utilizing your preferred shipping method selected at checkout.
- • Once your order ships, actual delivery date will be dependent upon UPS or the freight carrier. Tracking information will be sent to you through the method of communication you set during checkout (text or email).
- • Orders shipped by freight carrier will also receive a phone call by the freight carrier to make a delivery appointment. Customer must be available to sign for and receive orders delivered by freight carrier. In the event that customer is not available for freight delivery, or other events resulting in re-routed shipments, additional charges may apply.
Shipping Options:
- • Sample items ship for free! A tracking number will not be made available for these items, but items should be received within 3-5 business days.
- • Orders totaling 70 lbs or less are shipped via UPS, with expedited options available.
- • Orders over 71 lbs will ship via freight. All freight shipments require customer to be present at time of delivery to receive and sign for shipment. IF CUSTOMER OR OTHER ADULT IS NOT PRESENT AT THE TIME OF DELIVERY, OR IF THE FREIGHT CARRIER CANNOT REACH YOU TO COORDINATE A DELIVERY APPOINTMENT, ADDITIONAL SHIPPING AND STORAGE FEES WILL BE APPLIED TO YOUR ORDER. Freight shipments are unloaded curbside, and it is customer’s responsibility to arrange movement of the materials beyond this point. Delivery personnel are not permitted to enter a customer's home at any time. Delivery to an apartment will be made to the front office.
- • Inspect all materials and sign for your order upon delivery. If you find discrepancies, contact Good Guy Flooring within 3 business days of delivery.
- • Good Guy Flooring reserves the right to change shipping method or delivery service from customer selected option without prior notification. A delivery date or time frame is not guaranteed, but we will do our best to secure a date as close to purchase as possible. We recommend that customers do not schedule an installer service until all products are received and inspected.